Question 1

How long does delivery take inside Benin City?

Accepted Answer

Most deliveries inside Benin City arrive the same day, usually within 1 to 3 hours of confirming your order on WhatsApp, depending on traffic and your location.

Question 2

How much is delivery?

Accepted Answer

Delivery fees depend on your zone — see the table on our Contact page. Orders above our free delivery threshold ship free inside Benin City. Outside Benin City, we arrange interstate waybill and the price is confirmed on WhatsApp.

Question 3

Can I just pick up in store?

Accepted Answer

Yes. Choose Pickup in store at checkout, send your order on WhatsApp, and we will have it ready for you — usually within 30 minutes.

Question 4

What payment options do you accept?

Accepted Answer

Cash on pickup, bank transfer, or pay on delivery (Benin City only). We confirm the payment method with you on WhatsApp before dispatch.

Question 5

What is your warranty and return policy?

Accepted Answer

Electronics like chargers and power banks carry a 7-day warranty against manufacturer defects. Bring the item and your order reference; we test it in store before replacing or refunding.

Question 6

Are your products original?

Accepted Answer

Yes. We sell genuine accessories only — no fakes. You are welcome to test any item in store before you pay.

Question 7

Do you deliver outside Benin City?

Accepted Answer

Yes, by interstate waybill. Message us on WhatsApp with your state and we will confirm the waybill cost and the nearest park for pickup.

Question 8

Can I test the product before I pay?

Accepted Answer

Absolutely — for in-store purchases you can test before you pay. For delivery orders, we show you a clear photo/video on WhatsApp before dispatch.

Question 9

What do I need for SIM registration?

Accepted Answer

A valid NIN (National Identification Number) and your phone. SIM registration and replacement are handled in store only.

Frequently Asked Questions